TERMS & CONDITIONS

TO purchase FROM OUR internet site or maybe IN shop YOU need to BE OVER 18 TO purchase ANY goods. WE RESERVE THE proper TO REQUEST evidence OF AGE earlier than WE FULFIL YOUR ORDER.

1) those terms

1.1 What those phrases cover. these are the phrases and situations on which we deliver e-cigarette and associated merchandise to you.
1.2 Why you have to read them. Please examine these terms cautiously earlier than you submit your order to us. those terms inform you who we're, how we will offer products to you, how you and we may additionally trade or quit the contract, what to do if there is a problem and other important records. if you think that there is a mistake in these terms, please touch us to speak about.
2) statistics about US AND the way to touch US

2.1 how to contact us. you could touch us with the aid of telephoning our customer service group.
2.2 How we may contact you. If we have to touch you, we will accomplish that by using cellphone or through writing to you at the e-mail cope with or postal deal with you furnished to us on your order.
2.3 "Writing" includes emails. while we use the words "writing" or "written" in these phrases, this consists of emails.
3) OUR agreement WITH YOU

3.1 How we will be given your order. Our attractiveness of your order will take place while we e mail you to accept it, at which point a settlement will come into lifestyles between you and us.
three.2 If we can not receive your order. If we are not able to just accept your order, we can tell you of this by way of email and could now not fee you for the product. This is probably due to the fact the product is out of stock or due to the fact we've got recognized an error within the fee or description of the product or because there's a protection difficulty or because we moderately consider you are not aged over 18 years of age or resident in the uk.
three.3 Your order number. we can assign an order wide variety to your order and let you know what it's miles while we take delivery of your order. it'll help us if you can inform us the order range on every occasion you contact us about your order.
three.4 We cannot promote some goods inside the ecu. because of the Tobacco merchandise Directive (2014/forty/eu) we can't promote positive digital cigarette merchandise to customers resident in nations of the eu. we're but capable of sell all our merchandise to clients resident in the uk and in non-eu nations. If we are not able to promote to you a certain product we'll notify you of that in the check-out procedure.
three.five For non uk citizens. in case you're resident out of doors of the United Kingdom then it is your duty to make certain that the goods that you order from us comply with the nearby laws that apply to your united states and to take obligation for importing the goods into your u . s . a .. we are able to have no duty for products that are stopped at customs or which do now not meet the rules which applies in your united states.
3.6 We simplest promote to humans over 18. with the aid of regulation we can not sell e-cigarettes or related products to each person who is under 18 years of age. If we fairly trust which you are not over 18 we reserve the proper to require you to provide proof of your age earlier than we fulfil your order.
four) OUR products

four.1 merchandise may vary barely from their photos. The pix of the products on our internet site are for illustrative functions only. even though we have made every attempt to display the colours correctly, we cannot guarantee that a device's display of the colors as it should be reflects the coloration of the products. Your product may additionally vary barely from the ones pics.
4.2 Product packaging might also range. The packaging of the product may additionally range from that shown in images on our website. you could no longer return the product because the packaging does no longer healthy the photo proven on our internet site.
four.three Product protection. There are a few protection risks associated with using e-cigarettes and we strongly suggest that you read the commands in your product earlier than you start the use of it.
five) YOUR RIGHTS TO MAKE modifications

if you want to make a trade to the product you've got ordered please touch us. we can allow you to know if the alternate is feasible. If it is possible we are able to allow you to realize approximately any changes to the price of the product, the timing of deliver or whatever else which would be necessary as a result of your requested change and ask you to confirm whether or not you wish to move in advance with the exchange. If we can not make the change or the effects of making the change are unacceptable to you, you can want to quit the agreement (see clause eight- Your rights to end the settlement).

6) OUR RIGHTS TO MAKE adjustments

6.1 Minor adjustments to the products. We might also trade the product:
(a) to reflect adjustments in relevant legal guidelines and regulatory necessities, for example, where it's miles necessary to changing packaging or alternate the design of merchandise to satisfy modifications within the law; and
(b) to put into effect minor technical changes and enhancements, as an instance to cope with a protection trouble. these changes will now not materially affect your use of the product.


7) offering the goods

7.1 transport expenses. The charges of delivery may be as displayed to you on our internet site.
7.2 whilst we are able to provide the goods. during the order system we are able to let you understand when we are able to offer the products to you. we are able to supply the goods to you as quickly as moderately feasible and in any occasion within 30 days after the day on which we accept your order.
7.3 We aren't chargeable for delays outside our control. If our deliver of the products is not on time by an occasion outside our control then we are able to touch you as quickly as possible to assist you to know and we are able to take steps to minimise the impact of the put off. provided we try this we are able to now not be responsible for delays resulting from the occasion, but if there is a risk of sizable delay you can touch us to cease the settlement and acquire money back for any merchandise you have paid for however now not acquired.
7.4 in case you are not at home when the product is introduced. If no one is available at your deal with to take shipping and the goods can't be published thru your letterbox, the provider will go away you a be aware informing you of a way to rearrange shipping or gather the goods from their neighborhood depot.
7.5 if you do no longer re-set up transport. If, after a failed transport to you, you do now not re-set up delivery or acquire the goods from a transport depot within 14 days the products might be lower back to us. once we receive the products lower back we will touch you for in addition instructions and can fee you for storage prices and any in addition delivery charges. If, in spite of our affordable efforts, we are unable to touch you or re-set up transport or series we may give up the contract and clause 10 will observe.
7.6 whilst you end up liable for the products. The product might be your responsibility from the time we deliver the product to the address you gave us.
7.7 whilst do you personal the goods? You very own the goods while we dispatch those to you, subsequently from the instant they go away our premises.
8) YOUR RIGHTS TO end THE agreement

eight.1 you could constantly cease your contract with us. Your rights when you end the settlement will rely upon whether or not there's anything incorrect with the product you have offered, how we are appearing and when you make a decision to give up the agreement:
(a) If what you have got sold is faulty or mis-defined you could have a criminal right to end the agreement (or to get the product repaired or changed or a service re-performed or to get some or all your cash returned), further details can be discovered in clause 11;
(b) if you want to end the contract due to something we've finished or have instructed you we're going to do, further information may be discovered in clause eight.2;
(c) when you have simply modified your mind about the product, see clause 8.3. you will be able to get a refund in case you are in the cooling-off duration, but this can be concern to deductions and you will have to pay the expenses of go back of any goods.
eight.2 ending the agreement due to something we have completed or are going to do. in case you are finishing a settlement for a reason set out at (a) to (c) beneath the settlement will cease right now and we will refund you in complete for any merchandise that have not been furnished. The motives are:
(a) we've told you approximately an blunders inside the rate or description of the product you have got ordered and you do no longer desire to proceed;
(b) there is a hazard that deliver of the goods can be appreciably not on time because of activities outdoor our manipulate;
(c) you have got a criminal right to cease the agreement due to some thing we have performed wrong.
8.three exercise your right to alternate your mind (client Contracts rules 2013). For most merchandise sold on-line if you are resident inside the uk you have got a criminal proper to alternate your mind within 14 days and obtain a reimbursement. these rights, under the customer Contracts guidelines 2013, are defined in greater detail in those terms.
eight.four Our goodwill guarantee. Please observe, these terms mirror the goodwill guarantee presented through Eliquid Base to its uk customers, that's extra beneficiant than your felony rights beneath the purchaser Contracts guidelines as it applies to all clients and allows you to go back the products within 30 days of shipping. Please be aware that the products can not be used and must be completely sealed in original packaging. This goodwill assure does not have an effect on your felony rights when it comes to faulty or mis-defined merchandise, further information can be located in see clause 11.2.
8.5 when you do not have the right to alternate your thoughts. You do now not have a right to alternate your mind in admire of merchandise (e.g. vape kits,tanks) sealed for health protection or hygiene functions, once these have been unsealed when you receive them.
8.6 How long do I have to trade my mind? you have got 30 days after the day you (or a person you nominate) gets the products, until your goods are split into several deliveries over exceptional days. In this case you have till 30 days after the day you (or someone you nominate) gets the last transport to exchange your thoughts about the goods.
nine) how to end THE settlement WITH US (along with if you have changed YOUR mind)

9.1 Please kindly tell us if you need to quit the contract. To end the agreement with us, please allow us to know by using calling consumer services. Please provide your name and order quantity or your name and home cope with.
9.2 Returning products after ending the settlement. If you end the settlement for any cause after products have been dispatched to you or you have got obtained them, you ought to go back them to us. You have to return the goods via posting them again to us. rent encompass a observe along with your call and order range or, in case you can not locate your order number, your name and cope with and the motive why you're returning the products. if you are exercise your proper to change your mind you need to send off the products inside 14 days of telling us you wish to quit the settlement. We strongly advise that you send the goods via traceable approach to avoid the goods being misplaced inside the put up. we are able to no longer be able to refund you the fee of the goods until you could show that they have been published to us and once we've received the goods.
nine.3 whilst we can pay the costs of go back. we can pay the prices of go back:
(a) if the goods are defective or mis-defined (in this situation the item can't be used);
(b) if you are ending the contract because we've told you of an upcoming trade to the product, an errors in pricing or description, a put off in delivery due to events out of doors our control or due to the fact you have got a legal proper to accomplish that as a result of some thing we've finished wrong.
In all other occasions (inclusive of wherein you are exercising your right to exchange your thoughts) you need to pay the prices of return.
nine.4 How we can refund you. we can refund you the price you paid for the products which include transport expenses, with the aid of the method you used for payment. but, we may make deductions from the charge, as defined underneath.
nine.five Deductions from refunds in case you are exercise your proper to exchange your mind. if you are exercise your right to change your mind:
(a) We may lessen your refund of the rate (aside from transport fees) to reflect any reduction in the fee of the products, if this has been resulting from your coping with them in a manner which could now not be accepted in a shop. If we refund you the charge paid earlier than we're capable of check out the goods and later discover you have got handled them in an unacceptable manner, you have to pay us the proper quantity.
(b) The maximum refund for transport costs will be the fees of transport with the aid of the least high priced delivery approach we provide. for instance, if we provide delivery of a product within 1-three days at one value however you choose to have the product delivered inside 24 hours at a better value, then we are able to handiest refund what you'll have paid for the cheaper shipping choice. Please note we will most effective refund shipping if we are at fault.
nine.6 whilst your refund may be made. we will make any refunds because of you as soon as possible. in case you are exercising your proper to trade your mind then your refund could be made within 14 days from the day on which we receive the product again from you. For further statistics about the way to return a product to us, see clause 9.2.
10) OUR RIGHTS TO end THE agreement

We may also end the contract in case you smash it. We might also quit the settlement for a product at any time by using writing to you if you do now not, inside an affordable time, allow us to supply the products to you or set up series of the goods.

11) IF there may be A problem WITH THE PRODUCT

eleven.1 How to tell us approximately troubles. if you have any questions or complaints approximately the product, please contact us. you may try this through telephoning our customer support crew.
eleven.2 summary of your felony rights. we are underneath a legal obligation to deliver products which are in conformity with this contract. not anything in these phrases will have an effect on your criminal rights.
eleven.3 Your duty to go back rejected merchandise. if you wish to workout your felony rights to reject products you have to post them again to us. Please see clause nine.2 on the way to go back the products again to us.
12) rate AND price

12.1 in which to discover the charge for the product. The rate of the product (which includes VAT) might be the price indicated on the order web page when you positioned your order. We take all affordable care to make sure that the fee of the product counseled to you is correct. however please see clause 12.3 for what occurs if we discover an error inside the fee of the product you order.
12.2 we are able to pass on adjustments within the price of VAT. If the fee of VAT changes among your order date and the date we deliver the product, we can regulate the fee of VAT which you pay, unless you have got already paid for the product in full earlier than the exchange in the charge of VAT takes effect.
12.3 What takes place if we were given the rate incorrect. it's miles always viable that, regardless of our exceptional efforts, a number of the products we promote may be incorrectly priced. we can generally test fees before accepting your order in order that, wherein the product's correct rate at your order date is much less than our stated fee at your order date, we can charge the lower amount. If the product's accurate rate at your order date is better than the charge said to you, we can touch you to your commands earlier than we be given your order. If we receive and method your order where a pricing error is apparent and unmistakeable and will moderately have been known via you as a mispricing, we can also give up the contract, refund you any sums you have paid and require the return of any goods provided to you.
12.four when you should pay and the way you have to pay. We accept price with the aid of Paypal. You ought to pay for the goods earlier than we dispatch them.
12.five What to do if you assume an bill is wrong. if you think an invoice is inaccurate please touch us promptly to let us know and we can not price you interest until we've got resolved the problem.
thirteen) OUR obligation FOR LOSS OR harm SUFFERED by means of YOU

13.1 we are responsible to you for foreseeable loss and harm as a result of us. If we fail to conform with those terms, we're accountable for loss or harm you go through that could be a foreseeable result of our breaking this agreement or our failing to apply affordable care and skill, but we aren't accountable for any loss or harm that isn't foreseeable. Loss or harm is foreseeable if both it's miles apparent that it's going to occur or if, at the time the contract was made, both we and you knew it'd happen, for example, in case you discussed it with us at some stage in the income technique.
thirteen.2 We do no longer exclude or restriction in any way our legal responsibility to you in which it would be unlawful to accomplish that. This consists of legal responsibility for death or non-public injury because of our negligence or the negligence of our personnel, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your prison rights with regards to the products as summarised at clause 11.2.
thirteen.three We aren't responsible for commercial enterprise losses. We best supply the products for domestic and private use. in case you use the products for any commercial, commercial enterprise or re-sale motive we are able to don't have any legal responsibility to you for any loss of earnings, lack of commercial enterprise, enterprise interruption, or loss of enterprise possibility.
14) HOW WE may additionally USE YOUR non-public statistics

14.1 How we can use your non-public information. we can use the private statistics you offer to us:
(a) to deliver the products to you;
(b) to process your charge for the products; and
(c) in case you agreed to this for the duration of the order system, to offer you statistics approximately similar merchandise that we provide, but you may prevent receiving this at any time through contacting us.
14.2 we can handiest deliver your non-public information to 1/3 parties where the law both calls for or lets in us to do so.
15) other vital terms

15.1 We may transfer this agreement to a person else. We may also switch our rights and responsibilities beneath those phrases to some other enterprise. we are able to continually tell you in writing if this occurs and we can make sure that the switch will now not have an effect on your rights below the contract.
15.2 You need our consent to switch your rights to a person else. you could only switch your rights or your obligations beneath those terms to any other individual if we agree to this in writing.
15.three no person else has any rights under this agreement. This agreement is among you and us. No other man or woman shall have any rights to put into effect any of its terms.
15.four If a courtroom reveals part of this settlement unlawful, the rest will continue in pressure. every of the paragraphs of these terms operates one after the other. If any courtroom or relevant authority comes to a decision that any of them are illegal, the last paragraphs will stay in full pressure and effect.
15.five even supposing we delay in enforcing this agreement, we will nevertheless enforce it later. If we do no longer insist immediately which you do anything you are required to do beneath those phrases, or if we delay in taking steps towards you in admire of your breaking this agreement, as a way to now not suggest which you do not need to do those matters and it'll now not save you us taking steps towards you at a later date.
15.6 Which laws observe to this contract and where you can bring prison court cases. those phrases are governed via English law and you can deliver prison proceedings in admire of the goods within the English courts. in case you live in Scotland you may bring felony lawsuits in respect of the goods in either the Scottish or the English courts. in case you live in Northern ireland you can carry criminal court cases in recognize of the goods in both the Northern Irish or the English court